hot88's Privacy Policy
Your personal information is completely safe with us. hot88 ensures the privacy of every player through SSL encryption and strict data protection policies.
Contents of This Policy
Introduction & Scope of Application
hot88 is a secure and reliable online betting and casino platform operated for players in Bangladesh. We place the highest importance on the privacy of personal information belonging to every individual who uses our services. This privacy policy (hereinafter referred to as the "Policy") describes what information is collected when you use the hot88 website and related services, how that information is used, and what steps we take to protect your privacy.
This Policy applies to all of hot88's digital services — including the main website, mobile version, gaming platform, payment portal, and customer support channels. By using our website or services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.
This Policy may be updated from time to time. The latest effective version will always be published on this page. For significant changes, we will notify registered users by email.
What Information We Collect
hot88 collects only the information necessary to provide our services. The information we collect is described in detail below:
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID number or passport number (for identity verification)
- Current address
2.2 Contact Information
- Email address
- Mobile phone number
2.3 Account Information
- Username
- Encrypted password
- Security questions and answers
- Account preferences and settings
2.4 Financial Transaction Information
- Deposit and withdrawal history
- Payment method details (partial information for bKash, Nagad, Rocket, Upay, or bank accounts)
- Transaction reference numbers
2.5 Gaming Activity Information
- Play history and betting records
- Bonus and promotion usage information
- Session duration and activity
2.6 Technical Information
- IP address
- Browser type and version
- Device identification information
- Login time and date
- Page visit information
Methods & Means of Data Collection
hot88 collects information in several ways. Each method is conducted through a transparent and secure process:
3.1 Information Provided Directly
When you register with hot88, log in to your account, make a deposit or withdrawal, or contact customer support — you provide us with information directly at that moment. This information is collected directly from you and is used only for the necessary purposes.
3.2 Automatically Collected Information
Our system automatically collects certain technical information — such as your device information, browsing patterns, and cookies. This information is used to ensure site security and improve the user experience.
3.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may verify information with trusted third-party service providers. Even in these cases, the confidentiality of your core information is maintained.
hot88 never stores your full payment PIN, full card number, or bank password. Sensitive payment-related information is always handled in encrypted form.
Purposes of Data Use
hot88 uses collected information only for specific, legitimate, and necessary purposes. We process your information for the following reasons:
Account management: To create, verify, and maintain your account, including age verification.
Service delivery: To operate betting, gaming, deposit/withdrawal, and bonus services without interruption.
Transaction processing: To ensure secure financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer.
Customer support: To resolve your issues and provide assistance via 24/7 live chat and email.
Security & fraud prevention: To prevent unauthorized access, suspicious transactions, and account misuse.
Responsible gaming: To provide timely support to potentially at-risk players by monitoring gaming behavior.
Legal compliance: To remain in compliance with applicable laws and regulations.
Service improvement: For analytical purposes to further improve your experience and develop new features.
Relevant communications: To send you promotional offers, bonus updates, or important account information with your consent.
Sharing Information with Third Parties
hot88 never sells your personal information to third parties. However, in limited circumstances, certain information may be shared with trusted partners to operate our services:
5.1 Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, Upay, and bank service providers to complete financial transactions. All these payment partners follow their own privacy policies and use information only for the purpose of processing transactions.
5.2 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi may use limited technical information to manage gaming sessions. However, this information is not used to identify individuals.
5.3 Technology & Analytics Services
Anonymous analytics data may be shared with trusted technology providers to improve site performance, security, and the user experience.
5.4 Legal Requirements
Information may be disclosed in compliance with applicable law in response to valid legal requests from government or law enforcement agencies, or in connection with investigations into fraud or money laundering.
hot88 never sells, rents, or exchanges your personal information with advertisers, data brokers, or any other third parties.
Cookies & Tracking Technologies
The hot88 website uses cookies and similar tracking technologies. These technologies store small data files in your browser that help personalize your experience and improve site functionality.
6.1 Essential Cookies
These cookies are essential for the core functionality of the site. They are used to maintain login sessions, store security tokens, and remember your preferred language and settings.
6.2 Functional Cookies
These cookies are used to remember your preferences and customizations. They make each of your visits easier and faster.
6.3 Analytics Cookies
Anonymous analytics cookies are used to understand how users interact with different parts of the site. This information helps us improve our services.
6.4 Cookie Controls
You can block or delete non-essential cookies by changing your browser settings. Please note, however, that disabling essential cookies may affect some important site functionality.
Data Retention & Deletion
7.1 Retention Period
hot88 retains your information only for as long as necessary — that is, while your account is active and for the period afterward required to meet legal obligations. Financial transaction records and identity verification documents are retained for a specified period as required by law.
7.2 Security Measures
We use industry-standard security technologies to protect your information:
- SSL (Secure Socket Layer) encryption — on all data transmissions
- AES encryption — on stored sensitive data
- Two-factor authentication
- Regular security audits and vulnerability testing
- Limited staff data access — on a need-to-know basis only
7.3 After Account Closure
If you close your account, we may retain certain information for the period required to meet legal obligations. Even in this case, the information remains stored with maximum security and is not used for active marketing or service delivery.
All data on hot88 servers is stored in encrypted form. In the event of a cybersecurity breach, we will notify affected users as quickly as possible.
User Rights
Every user registered with hot88 has the following rights regarding their personal information:
8.1 Right to Access
You may request a copy of your stored personal information from us at any time. We will respond to your request within a reasonable time.
8.2 Right to Rectification
If any of your stored information is incorrect or outdated, you may request that it be corrected or updated. We will make the correction as quickly as possible after completing security verification.
8.3 Right to Erasure
In certain circumstances you may request the deletion of your personal information. However, this right may be limited in cases of legal obligations or ongoing investigations.
8.4 Right to Object to Data Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. We respect requests to withdraw your consent.
8.5 Right to Data Portability
You may request your information in a structured, machine-readable format.
8.6 How to Exercise Your Rights
To exercise any of the above rights, please contact our customer support team:
- Instant assistance via 24/7 live chat
- Email: [email protected]
We accept and process your requests in both Bengali and English.
Minor Protection
hot88's services are strictly for individuals aged 21 and above only. We are committed to refraining from collecting information or providing services to minors.
We make age verification mandatory during the registration process. If we find that a minor is using our platform, we will immediately close that account and securely delete all collected information.
If you believe that a minor is using our platform, please contact [email protected] immediately.
For individuals aged 21 and above only. hot88 places responsible gaming as its highest priority.
Policy Changes & Contact
10.1 Policy Updates
hot88 reserves the right to amend or update this privacy policy as needed over time. The policy may change due to service changes, technological developments, or new legal obligations. For any significant changes, we will notify registered users in advance via email.
Continued use of hot88 after any changes will be considered as your acceptance of the revised policy. Therefore, it is recommended that you revisit this page from time to time.
10.2 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our customer service team:
- Live Chat: 24/7 directly on our website
- Email: [email protected]
- Language: Support available in both Bengali and English
We take your privacy seriously and strive to respond appropriately to all your requests.
For any privacy-related concerns: [email protected] — we respond in Bengali.
Learn More
View our other policy and information pages.